Returns & Exchanges

Exchange & Return Policy

We are always here to help

We are pleased to allow returns and exchanges within 30 days on hair extensions that have not been opened, worn, or tampered with.

You have the option to add on a test piece of hair with your order, you can take out this piece to determine if the color is a good match, can also wash, dye ect - the tester is yours, and doesn't need to be returned.

Exchanges

Need another shade? Ship back your current set, let us know what you'd like in exchange and we’ll get you set up with a new order.

Initiate an Exchange

How long will it take to recive my new order?

Follow these 3 simple exchange steps:

1. Initiate an exchange here.

2. Ship your extensions back to us.

3. Once we receive your order, we'll ship out a new order after its processed

Returns

How do I return my order?

Please contact for return address DM instagram @savagestrandss or through email here

Exchange & Return FAQ

DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN/EXCHANGE?

If you are returning your order for a credit or exchange, you will be responsible for your own return shipping costs. It is recommended that you send your package with tracking included as we cannot take responsibility for lost returns.

CAN I GET HELP FINDING A BETTER MATCH?

We're happy to help you find a better match. Please email or DM us with the following photos:
● A photo of your hair in natural lighting where we can see it fully
● A photo of your hair in comparison to the tester weft (natural lighting)

WHEN WILL I RECEIVE MY EXCHANGE?

Your new order will be released for processing as soon as our warehouse has received and inspected your return. Please allow 1-3 business days for this once your set has arrived at our warehouse. All new orders will take an additional 10-12 business days to process and ship.

If you are exchanging for a lower value item, we will issue a partial credit. Please allow up to 7 business days for this credit to be sent. If you are exchanging for a higher value item, we will email you a custom invoice to pay for the difference in price. As soon as this has been paid, your new order will be released for processing.